Have “mamam” sessions with your former employees
October 16, 2006
Isn’t it amazing to see a company survive with minimal interruptions brought about by mass employee exits? Who would not want to venture into a business that is employee-exit-proof? Imagine the effort to rebuild lost knowledge, e.g. a lost business relationship – a major customer cancels his regular orders because his contact employee founded a competing business, bringing along that customer with him.
So how then can companies retain corporate knowledge when highly valuable employees decide to move on? The latest buzz? – Knowledge Management (KM). Google this keyword, “capturing tacit knowledge” and the results will show you a bunch of links for guides at how KM can help mitigate the risk.
Yes mga bai, there are KM methodologies and technology solutions that allow a company to capture tacit knowledge of a resigning employee, coercion is not necessary, but hey, it might work too. You’ll be amazed at how these methodologies and technologies can keep you from grieving over their losses.
Unfortunately, KM is not the optimal solution. What struck me the most is an article that recommends that despite them all, maintaining a good relationship with those employees is still the ultimate key – except maybe when the loss was due to psychological incapacity or gikuha na sya ni Lord.
Why maintain a good relationship? Because there is this tacit knowledge of every sane person that can never be made explicit. There’s only one George in the world, but too many Juans in this country. It is important to make an effort to continue to reach out to them. For all you know, he might have left and embedded a code in your computer program that automatically shuts off the entire system on New Year’s Eve!
At the very least, take every effort to play badminton and/or have “mamam” sessions with them.