TM8© (TeamMate) Approach

April 20, 2010

TM1 : Identify the PROBLEM
   – How do we define the gap between the current situation and the target?
TM2 : ANALYZE the problem
   – How does our analysis help realize the problem?
TM3 : Determine the ROOT CAUSE
   – How do we identify the root cause?
TM4 : Develop a SOLUTION
   – How will our solution solve the problem?
TM5 : PLAN for action
   – How will we implement the solution?
TM6 : IMPLEMENT the solution
   – How are we progressing with the plan?
TM7 : EVALUATE the outcome
   – How do we know that the problem has been solved?
TM8 : CONTROL the result
   – How do we know that the problem will never occur again?

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Be a good neighbour!

November 15, 2006

Corporate social responsibility (CSR) takes on several definitions but fundamentally, it refers to business decision-making that is based on ethical values, compliance with legal standards, and solicitude for human dignity, communities, the environment, and other stakeholders of business (Source: Jose Mario B Maximiano, CSR Integration into Core Business: among Selected Firms in the Philippines).  CSR requires that businesses account for and measure the actual or potential economic, social and environmental impacts of their decisions. 

The advent of CSR as some experts claim, can be traced back since the ancient times.  Of course, it wasn’t called CSR then, but as old as trade and business itself, social and environmental concern about business has been in existence.  From those times until today, CSR has evolved into an essential component of enterprises.  Businesses have taken cognizance of the fact that the pursuit of economic growth and increased competitiveness are correlated with environmental protection and social responsibility.  Nowadays, CSR covers a wide spectrum of discipline among which are Community, Environment, Business Ethics, Human Rights, Marketing, Corporate Vision and Values and the Workforce.  

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Last week, my boss sent out an e-mail to the team asking for suggestions on how we can minimize human errors in our software deployment processes. This was triggered by the client’s inquiry on problems caused by human errors in the previous deployment of software release. I being bored and drained doing the manual tasks assigned to me every deployment day and committed errors myself sent an e-mail reply to him. I think I’m the only one that did! I told my boss that the we can minimize human errors by removing or if not possible, by reducing human participation in the process. I mean we can mitigate the risks of having human errors if we try to remove or atleast minimize human involvement by removing manual tasks through process automation. Well I am not really sure if the term “process automation” does exist at all. I don’t remember if I heard it from one of my IT governance trainings or from my previous employer. Or maybe I just invented the term. Process automation is when you automate a repeatable process by the use of tools such as machines or computer programs which can make the whole process almost seamless.

Let us consider the following as an example. Say we wish to generate an “inventory report” daily. The following are the steps needed to performed:

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